We want you to be completely satisfied with your purchase from DYLAN KAIN STUDIO SALE. If for any reason you are not satisfied, simply return your item through our return portal within 14 days of delivery* for a credit note or exchange. Eligible item
We believe in creating high-quality designer pieces to wear (and love) for a long time. We stand by the quality of our manufacturing and offer a 6-month warranty* on items purchased at dkstudiosale.com. All items are hand checked for quality prior to
1. Visit our online DYLAN KAIN STUDIO SALE RETURNS portal to request a return. 2. Select the items you'd like to return. 3. Please note: Returns are only eligible for a store credit. Please check our Returns Policy to learn more regarding items that
1. Visit our online DYLAN KAIN STUDIO SALE RETURNS portal to request a return. 2. Select the items you'd like to return. 3. Please note returns are only eligible for a store credit. Please check our Returns Policy to learn more regarding eligible ret
If you receive the wrong item please complete a return request via our DYLAN KAIN STUDIO SALE RETURNS Portal and ensure you attach photo evidence of the wrong item. Once validated, our customer care team will contact you with a free post-returns labe
Costs associated with return shipping are the responsibility of the sender. A return fee of $10 will apply to Australian returns to cover the return shipping label and will be deducted from any store credit amount. New Zealand returns can be made in
Sale items refer to items purchased during a promotional sale, purchased using a discount code, or items purchased through dkstudiosale.com, that can only be returned for a credit note. FINAL SALE ITEMS - refers to any items that are marked "final sa
If you discover any defect or manufacturing fault within the 6-month warranty term, please kindly contact our support team at [email protected]. Please provide our team with images of the damage, defect, or fault for a preliminary assessment t
If the product is found not to have a defect or deemed out of warranty or considered general wear and tear, will ship the product back to you. Shipping costs for products deemed not faulty will be at the customer’s expense.
Store Credits are valid for 1 year from the date of issue and will be emailed to you as a gift card with a unique code to use online at dkstudiosale.com. If you have purchased an item using store credit, any unused balance will remain on that gift ca
Gift Cards are not eligible for return or refund.
If you have purchased using Afterpay, lay-buy, Klarna, zip pay or another buy now pay later option, you will continue to make payments until the original item is paid for and you will be issued a new credit note via email to use straight away.
Please allow up to 5 business days for your return to be processed once it arrives back at our warehouse. You will receive an email when our team has received your return and again when your return is processed. Please contact us at studiosale@dylank